What is the Lifeline telephone service?

The Lifeline telephone system enables:

  • Help to be summoned in an emergency 24 hours a day by simply pressing a button on a telephone or on a pendant or bracelet which is worn by the user.
  • Pressing the button alerts the control station at the Princess Elizabeth Hospital who can try to gauge what the issue is and contact the named individual/organisation if help is required.
  • If no named supports can be contacted the emergency services can be summoned.
  • This is arranged via Sure Ltd. to whom a line rental payment is made for the service.
  • The application for the service can be made via your health or social care professional. Guernsey residents – PEH 01481 725241 or directly via Sure 01481 700700. Alderney residents – MMH 01481 822822, The Connaught 01481 822756, Island Medical Centre 01481 822077, Age Concern or directly via Sure 01481 700700.

There are no age restrictions and the system is available to residents of Alderney, Guernsey and Sark Download Lifeline Application Form here

If you selected The Connaught as your emergency contact for Lifeline service there is an annual charge of £53 per year (Less than 15 p per day or just over £1 per week) from the 1st of January 2020 for Lifeline services provided by the Connaught.

The Connaught is a charitable organisation and due to high usage, they have to charge a nominal annual fee to contribute to the associated running costs.