Social Prescribing Link Worker
1 year contract. subject to review.
20 hours per week, may include some evening and weekend work
The Lead Health Connector
General Purpose of Post
Health Connections LBG aims to have a positive influence on people in the Bailiwick of Guernsey by enabling them to be connected to information and support that helps them live healthier, happier and more fulfilled lives.
Social prescribing empowers people to take control of their health and wellbeing through referral to non-medical ‘link workers’ who give time, focus on ‘what matters to me’ and take a holistic approach, connecting people to community groups and statutory services for practical and emotional support. Link workers support existing groups to be accessible and sustainable and help people to start new community groups, working collaboratively with all local partners.Social prescribing can help to strengthen community resilience and personal resilience and reduces health inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity and by increasing people’s active involvement with their local communities. It particularly works for people with long-term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing.
- You will work with the Lead Health Connector to develop an effective person-centred and holistic Link Worker service to Bailiwick residents in line with the Bailiwick Social Prescribing Steering Group priorities.
- You will carry a caseload of individuals referred to the service, managing your own time and activities to support individuals.
- You will deliver personalised support to individuals to help them improve their health and wellbeing.
- You will liaise extensively with statutory and non-statutory services, to both generate referrals into the service and to enable access to relevant local services for the individual as part of the social prescription.
Key Responsibilities and Attributes
Develop the Social Prescribing Service
Working with the Lead Health Connector, help to develop an effective Link Worker service to Bailiwick residents.
- Be proactive in developing strong links with all local agencies and take referrals from a wide range of agencies, including primary and secondary care and encourage self-referrals.
- Promote the benefits of social prescribing to all agencies and communities, particularly to those communities that statutory agencies may find hard to reach.
- Build relationships with key staff in GP practices and other relevant organisations, attending relevant meetings, becoming part of the wider network team, giving information and feedback on social prescribing.
Deliver Personalised Support
- Meet people on a one-to-one basis, making home visits where appropriate to provide personalised social prescribing support to individuals.
- Use an agreed framework for an initial assessment with clients to assess their non-clinical needs.
- Be a friendly source of information and help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
- Work with individuals to co-produce a simple personalised support plan to improve their health and wellbeing.
- Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are happy, able to engage, included and receiving good support.
- Over a time-limited period empower clients to reach the goals within the social prescription.
- Where appropriate, work with group or peer support sessions that may empower clients to reach their goals.
- Manage and prioritise your own caseload, in accordance with the needs of your clients recognising when to refer to others if needed.
- Maintain accurate records of work undertaken.
Support, Groups and Services
- Develop a comprehensive knowledge of wider support services for people including; social isolation, wellbeing, housing, unemployment and welfare benefits.
- Develop supportive relationships with local Voluntary, Community and Social Enterprise (VCSE) organisations and statutory services, to make timely, appropriate and supported referrals for the person being introduced.
- Inform your line manager of any new assets identified in the community, unmet needs of individuals and gaps in community support.
- Encourage people who have been connected to community support through social prescribing to volunteer and give their time freely to others, in order to build their skills and confidence, and strengthen community resilience.
- Identify volunteers within your service to provide ‘buddying support’ for people, starting new groups and finding creative community solutions to local issues.
- Work within the Data Protection (Bailiwick of Guernsey) Law 2017 in all aspects of data collection and sharing.
- Work sensitively with people, their families and carers to capture key information, enabling tracking of the impact of social prescribing on their health and wellbeing.
- Encourage people, their families and carers to provide feedback and to share their stories about the impact of social prescribing on their lives.
- Support referral agencies to provide appropriate information about the person they are referring. Use agreed systems to track the person’s progress. Provide appropriate feedback to referral agencies about the people they referred.
Professional development, training and education
- Participate in organisational and professional appraisal as appropriate.
- Undergo a programme of on-going development and education to build on existing knowledge and develop skills to meet competencies required to undertake the role.
- Undertake mandatory training.
- Take an active part in reviewing and developing the role and responsibilities.
- Access regular ‘clinical supervision’, to enable you to deal effectively with the difficult issues that people present.
- Show willingness to undertake other duties related to the above which may be required to meet the evolving needs of the role
- Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
- Adhere to all relevant policies and procedures and in particular ensure compliance with Data Protection, Health and Safety and Safeguarding Policy and best practice.
- Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
- Duties may vary from time to time, without changing the general character of the post or the level of responsibility.
Personal Qualities and Attributes
- Ability to listen, empathise with people and provide person-centred support in a non-judgemental way
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Able to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role –e.g. when there is a mental health need requiring a qualified practitioner
- Able to work from an asset-based approach, building on existing community and personal assets
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Commitment to collaborative working with all local agencies (including VCSE organisations and community groups).
- Demonstrates personal accountability and emotional resilience.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Qualifications and Training
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- Demonstrable commitment to professional and personal development
- Training in motivational coaching and interviewing or equivalent experience
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
- Experience of supporting people, their families and carers in a related role (including unpaid work)
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
- Experience of working with the VCSE (Voluntary, Community and Social Enterprise) sector (in a paid or unpaid capacity), including with volunteers and small community groups
- Experience of data collection and providing monitoring information to assess the impact of services
- Experience of partnership/collaborative working and of building relationships across a variety of organisations
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
- Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports
- Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions
- Willingness to work flexible hours when required to meet work demands
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes
How to Apply
Please forward your CV to us with the contact details of 2 referees, together with a covering letter telling us why you would like to be considered for this role. The closing date for applications is Friday 10th January 2020.
We will let you know if you have been shortlisted by Monday 13th January 2020. Interviews will be held on 15th and 16th January 2020 with the job commencing on Monday 17th February subject to references and enhanced DBS check.
If you would like more information about this role, email firstname.lastname@example.org or phone 707470.