Although the showroom is closed to visitors during lockdown, we are here to help. Our shop is offering a lifeline service for anyone needing urgent help with an *essential kitchen appliance. Please email and we will respond during office hours Monday to Friday.

*Essential kitchen appliances include: fridges, freezers, washing machines, cookers, hobs, or ovens.

You can also use our online services as usual to pay your bill, submit a meter reading or send us a general query 24/7, at your convenience. It’s simple and quick at

If you are experiencing an electrical emergency, such as not being able to receive any electricity or have noticed anything dangerous, you can still call our freephone numbers 0800 587 0285 or 01481 200700. These lines are open 24 hours a day.

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